AcknowledgementsAll orders will be acknowledged. Please review the acknowledgement upon receipt and immediately advise us of ANY discrepancies. All orders will be processed by the information that appears on the acknowledgement.
Approvals/Cancellations/CorrectionsAll approvals, cancellations and changes must be in writing (fax or email acceptable). Firm orders which are cancelled or corrected while in process will be subject to costs incurred to date plus 5% of the order value, $10.00(Z) minimum.
ArtworkDigital (vector) art created or saved in Adobe Illustrator version 11.0 or below saved as an ”ai” or ”eps” file. All fonts must be converted to outlines. Actual PMS numbers (coated colors only) must be listed for each color. Word, PowerPoint, Publisher, Excel, Jpg, Bitmap, Tif or Gif files not acceptable. Factory prepared/corrected artwork and/or typesetting will be billed at minimum $50.00(V).
Business Hours8:30 am to 5:30 pm EST.
Co-op OrdersCo-op programs are welcomed, contact factory.
Die Service ChargesAll tools, dies and screens are billed at factory cost for labor & material and shall remain the property of MasterCast for your use. Tooling charges are to be used as a guide. Factory will quote actual die charges after reviewing art. We reserve the right to dispose of any dies, tools or screens without notice if a period of two years has elapsed without a reorder, or we have not been notified to hold them for a longer period.
Exact Quantity OrdersAre available and will be subject to a surcharge of 5% of the order value, $10.00(Z) minimum.
Over and UnderrunsAll orders are subject to 7% over or under runs and will be billed accordingly.
PricingThe catalog is based upon the current price of raw materials as of January 1, 2012 and is subject to change based on market conditions. Such changes will be noted upon receipt of quotation or order.
Random SamplesRandom samples of most items are available upon request and are provided at no charge as long as accompanied by a UPS or FedEx Express account # to use for shipping. Call before 11:00 am EST for same day sample requests.
ReturnsAbsolutely no returns accepted without factory authorization. All claims must be reported within 10 days of shipment.
Special QuotationsDeviations from catalog specifications or large quantities not shown in catalog, call factory. Quotations are valid 30 days.
Pre-production SamplesWe strongly encourage the use of pre-production samples on all new designs. Pre-production Samples are minimum $75.00(V). All tooling, set-up and art charges may be billed upon shipping of samples or as otherwise established by factory.
Please allow 3 weeks in addition to normal production time. Returns will not be accepted, nor credit issued for any order that the customer has not approved a pre-production sample.